Shop KalahDenese FAQ
Ordering & Shipping
Q: How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can use it on the carrier’s website to track your package. If you don’t receive tracking info, contact us via our contact form or DM us on social media..Q: When will I get my order?
Orders are typically processed within 1–3 business days. Standard shipping usually takes 3–7 business days. Preorders ship around the inforation provided during on product release date, and you’ll receive tracking details once your order is on the way.Q: Do you ship internationally?
At this time, we only ship within the US. For International Orders please DM us on social media or use our contact form. Orders with international addresses will be canceled and refunded.Q: Can I change my shipping address after placing an order?
Shipping addresses cannot be changed once the order is placed. Please double-check your details before submitting your order.
Returns, Refunds & Cancellations
Q: Can I return or exchange my order?
Due to sanitary and health reasons, all cosmetic products are final sale and cannot be returned or exchanged. If an item arrives damaged or incorrect, contact us with photos so we can assist.Q: How do I request a refund?
Refunds are only available for damaged, defective, or incorrect items. Contact us within a few days of delivery with your order number, photos, and issue description. Approved refunds are processed to the original payment method.Q: Can I cancel my order?
Orders can be canceled within 24 hours of placement. After that, the order may already be in processing and cannot be modified. Contact us immediately via contact form or social media DM if you need to cancel.
Product Questions
Q: What ingredients are in your products?
All product ingredient lists are available on the individual product pages. Please review them carefully before purchasing.Q: Are your products vegan or cruelty-free?
Yes! All our cosmetics are vegan and cruelty-free. We never test on animals.Q: Are your products safe for sensitive skin?
Our products are formulated for general use, but we recommend reviewing the ingredients and performing a patch test if you have sensitive skin.Q: How should I store my products?
Store cosmetics in a cool, dry place away from direct sunlight to maintain quality and extend shelf life.Q: How long do your products last?
Shelf life varies by product. Please check the packaging for expiration dates or use-by recommendations.
Preorders
Q: How do preorders work?
Preorders allow you to reserve items before their official release. Your order will ship around the release date, and you’ll receive tracking info once shipped.Q: Can I cancel or change a preorder?
Preorders can be canceled within 24 hours of placement. After that, they are processed and cannot be modified.
Payments & Promotions
Q: What payment methods do you accept?
We accept major credit/debit cards and payment plan options.Q: Is my payment information secure?
Yes. All payments are processed securely through encrypted payment gateways.Q: Can I use multiple discount codes?
Only one discount code can be applied per order.
Customer Support
Q: How can I contact your team?
You can reach us via our [contact form] or DM us on social media. We aim to respond within 1–2 business days.Q: Do you respond to messages on social media?
Yes! We monitor our Instagram messages and will reply as quickly as possible.
Loyalty & Updates
Q: Do you offer a loyalty program or rewards?
We currently do not have a loyalty program, but stay tuned — updates and perks are announced via our newsletter and Instagram channel.Q: How do I sign up for your newsletter?
Subscribe at the bottom of our website to receive updates, promotions, and product launches.
